Various Forms and Policy Documentation can be found here.

Credit Card Authorization

ICU Contract and Agreement

Above Forms require Adobe Acrobat Reader.

I.C.U. Return/Refund/Cancellation Policies

Equipment and Product Returns

If you are not satisfied with your ICU Investigations purchase of a pre-built product, please call 1-856-988-6777 for a Return Authorization Number (RA#) request within 14 calendar days of the purchase of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment minus shipping costs. The product must be returned to the ICU Investigations warehouse within 14 calendar days of the issuance of the RA#. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registrations that shipped with the product. A 15% open box restocking fee will be assessed on any opened items returned.

Please note that ICU Investigations does not permit the return of or offer refunds for the following products:

1. Custom designed and fabricated products
2. Computer software products and downloads

NOTE: ICU recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to ICU or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. No refunds will be processed until the ICU warehouse receives the equipment.

Research Investigation Cancellation/Refund Policy

Once the Order has been successfully placed and the submit order button has been clicked or your order has been faxed, emailed or given over the phone to an ICU Representative, the order is complete it cannot be canceled or changed.

Surveillance Investigations Cancellation/Refund Policy

Once the Order has been submitted successfully via the internet, phone, fax or email and payment has been received by ICU Investigations by credit card, check, cash or money order. A cancellation request can be made in writing via the US postal mail (certified) or emailed to ICU Investigations. All investigative work performed up to the time the cancellation request is received will be billed according to the contract. A $150.00 contract termination fee will be assessed to the account and all monies left on the retainer balance will be refunded based on your original payment method.